TaquMart Private Limited Return Policy

At TaquMart Private Limited, we strive to ensure our customers are fully satisfied with their grocery purchases. If for any reason you’re not completely happy with your order, we are here to help. Please read our return policy below for more details:

1. Return Eligibility

We accept returns under the following conditions:

  • The product is damageddefective, or incorrectly shipped.
  • Products must be returned within 7 days of delivery.
  • Grocery items that are perishable or opened are not eligible for returns unless they meet specific criteria of damage or defect.

2. Non-Returnable Items

Due to health and safety regulations, the following items cannot be returned:

  • Fresh produce (fruits, vegetables, etc.)
  • Opened food items
  • Personal care and hygiene products
  • Items marked as non-returnable on the product page

3. How to Return an Item

If your item meets the conditions for a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [8252127791] within 7 days of receiving your order. Please include your order number, the item(s) you wish to return, and a brief description of the issue.
  2. Return Approval: Our team will review your request and provide you with a return authorization.
  3. Return Shipping: If approved, we will guide you on how to return the item. Depending on the circumstances, we may provide you with a prepaid return label, or you may be responsible for the return shipping costs.
  4. Refund/Replacement: Once the returned item is received and inspected, we will process your refund or send a replacement based on your preference.The replace product will be delivered in 3 working days.

4. Refunds

Refunds will be issued to the original payment method once the return is processed and approved. The refund will be credited in your account within 7 working days

5. Exchanges

If you prefer an exchange rather than a refund, please contact our customer service team within 24 hours, and we will arrange the replacement of your item, subject to availability.

6. Missing or Incorrect Items

If your order is missing items or incorrect, please contact us immediately. We will make arrangements to correct the issue at no additional cost to you.

7. Damaged or Defective Items

If you receive damaged or defective items, please contact us with photographs of the product, packaging, and any visible damages within 24 hours . We will either replace the item within 24 hours